General Terms and Conditions

Last updated: 14.10.2024

I. Introduction and Agreement These General Terms and Conditions (“Terms”) apply to the services provided by LoeX Local Experience GmbH (hereinafter referred to as “LoeX” or “the Company”), owner of the brand Avellera, including the sale of travel packages and experiences through the website www.avellera.com. By accessing our website or using our services, the customer agrees to these Terms. If you do not agree to these Terms, you must not use our services or the website.

The Company operates from Reindorfgasse 25/1, 1150 Vienna, Austria, and is registered under the Commercial Register Number FN 525117 g. LoeX is also registered with GISA (Gewerbe Informationssystem Austria) under the number 32269482 and is fully licensed under Austrian law.

II. Scope of Services LoeX provides curated travel experiences through various channels, including API integrations for live data. Our service connects customers with third-party service providers, such as licensed local guides, hotels, and transport companies. While LoeX carefully selects partners, the Company acts as an intermediary, and the execution of services is carried out by third-party providers.

LoeX is not responsible for any errors or delays caused by third-party service providers, including but not limited to booking errors, changes in schedules, or availability issues. However, the Company strives to offer high-quality experiences and will make reasonable efforts to ensure the satisfaction of customers.

III. Booking and Payment Terms

1. Booking Confirmation: Once a booking is confirmed, the customer agrees to the terms of the agreement. The booking may be completed online, via email, phone, or third-party distributors. The customer is responsible for providing accurate and up-to-date information during the booking process.
2. Payment Schedule:
   • A 20% deposit of the total trip cost is required upon confirmation of the booking. This amount is non-refundable.
   • The remaining 80% is due 60 days before the start of the trip. Failure to settle the outstanding balance within this period may result in the cancellation of the booking without a refund of the deposit.
3. Non-refundable Payments: All payments made are final and non-refundable. In the event of a cancellation, no refunds will be provided except where explicitly stated.

IV. Cancellations and Refunds LoeX has a strict cancellation policy:

• The 20% deposit paid at the time of booking is non-refundable.
• The remaining 80% is non-refundable if the customer cancels within 60 days before the trip start date.

V. Changes to Bookings Changes to bookings must be requested in writing. LoeX will attempt to accommodate changes, subject to availability and any applicable costs.

VI. Liability and Disclaimers

1. Third-party Providers: LoeX acts as an intermediary between customers and service providers. The Company does not accept any liability for damages, delays, or failures in performance caused by third-party providers. This includes, but is not limited to, hotels, tour guides, and transport services.
2. Force Majeure: LoeX is not liable for any damages, losses, or additional costs incurred by customers due to unforeseen circumstances or events beyond our control, including but not limited to natural disasters, pandemics, or political unrest.
3. Customer Responsibility: The customer is responsible for complying with local laws, ensuring the validity of travel documents, and maintaining personal belongings. LoeX is not liable for any losses or damages arising from the customer’s negligence or failure to comply with legal requirements.
4. Health and Safety: Customers are responsible for assessing their physical and mental ability to participate in activities. LoeX cannot be held responsible for injuries, accidents, or death resulting from participation in activities or failure to follow safety guidelines.

VII. Intellectual Property The website www.avellera.com, including its content, design, text, graphics, and logos, is the property of LoeX Local Experience GmbH and is protected by intellectual property laws. Unauthorized reproduction or distribution of any content is strictly prohibited.

VIII. Privacy Policy LoeX respects the privacy of customers and adheres to data protection regulations. Personal information collected during the booking process will be used solely for processing bookings and providing customer service. The customer agrees that their email address may be used for communication related to their trip and marketing purposes.

IX. Insurance and Insolvency Protection LoeX is registered with the Austrian Ministry of Labor and Economy and is insured against insolvency through Accelerant Insurance Europe SA under policy number A53978. In the event of insolvency, claims must be submitted within eight weeks to Cover-Direct Versicherungsmakler und Werbeagentur Ges.m.b.H., Hietzinger Hauptstrasse 35 DG, A-1130 Wien.

X. Governing Law and Jurisdiction These Terms and any disputes arising from the use of our services are governed by Austrian law. The courts of Vienna shall have exclusive jurisdiction over any legal proceedings.

XI. Changes to Terms and Conditions LoeX reserves the right to modify these Terms at any time. Any changes will be communicated through our website and will take effect upon publication. Continued use of our services after such changes will constitute acceptance of the new Terms.

For any questions or concerns, please contact us at trips@primetours.at.

LoeX Local Experience GmbH
Reindorfgasse 25/1, 1150 Vienna, Austria
Commercial Register Number: FN 525117 g
VAT Number: ATU75002024
GISA Number: 32269482
IBAN: AT13 2011 1842 1397 5000
BIC: GIBAATWWXXX
Phone: +43 1 3911122
Email: trips@primetours.at